Why do I receive an error when attempting to install the USB dongle device driver for MATLAB 7.0 (R14)?

Question

MathWorks Support Team on 15 Sep 2011

0
Link

Direct link to this question

https://nl.mathworks.com/matlabcentral/answers/93576-why-do-i-receive-an-error-when-attempting-to-install-the-usb-dongle-device-driver-for-matlab-7-0-r1

Edited: MathWorks Support Team on 21 Aug 2024 at 13:49

MATLAB installation crashes when attempting to install the dongle device driver with the following error message:

ERROR: Driver installation error.  There was an error installing the dongled device driver.  Try to use the dongleutil.exe utility in the $MATLAB\bin\win32 directory...

Attempting to run the dongleutil.exe utility in the $MATLAB\bin\win32 directory results in the following error:

ERROR: Installing HASP device drivers...
API error#: 0x2004012
API suberror#: 0x40003
System last error3: 0x0
API error description: Failed to write the USB drive to the disk.  Cannot create file.

Sign in to answer this question.

Answer 1

MathWorks Support Team on 21 Aug 2024 at 0:00

0
Link

Direct link to this answer

https://nl.mathworks.com/matlabcentral/answers/93576-why-do-i-receive-an-error-when-attempting-to-install-the-usb-dongle-device-driver-for-matlab-7-0-r1#answer_102927

Edited: MathWorks Support Team on 21 Aug 2024 at 13:49

One possible workaround is to rename the aksusb.sys file:

1. Open the folder %windows%\system32\drivers

2. Rename the file aksusb.sys to aksusb_.sys

3. Reattempt the dongle driver installation

This workaround has not been shown to work on Windows 7. MATLAB R14 is not supported for Windows 7. For details please review MATLAB System Requirements at the page linked to below:

https://www.mathworks.com/support/requirements/previous-releases.html

There are no other known workarounds.