You can generate and send the Polyspace Access service logs to MathWorks Support to help diagnose a Polyspace Access issue, be it an issue related to uploads, downloads, or performance.
To do that, use the access_debug tool to generate a zipped folder that contains the Docker logs and other output files.
This script can be used with Polyspace Access version R2020b and later.
- Before you launch the script, activate the Polyspace Access debug mode to create logs with a more verbose output. To activate the debug mode, use URL: "http(s)://FQDN:port/setdebugmode/on", where "FQDN" is the Fully Qualified Domain Name of your Polyspace Access server. For example, https://example.access.server:9443/setdebugmode/on
- Then reproduce your issue. For instance, if it is an upload issue, you can execute upload again with option -log cli.txt (polyspace-access -log cli.txt -upload...). Then you will attach cli.txt with all_info.zip.
- As soon as the issue has been reproduced, use the attached script on this page. The script usage is as follows:
- Connect to the server where you installed Polyspace Access and open a shell session.
- Unzip the file access_debug.zip (attached to this post) in a folder, for example a subfolder of the Polyspace Access installation folder (where the Polyspace Access Cluster admin agent is located)
- In the folder where you unzipped the file, set the appropriate execution rights for the script access_debug.sh by running the command below: chmod u+x access_debug.sh
- Launch the script: ./access_debug.sh <path to the Polyspace Access folder>
- If you installed the tool in a subfolder of the Polyspace Access installation, no need to specify the argument, simply launch: ./access_debug.sh
- The script will then create a file named all_info_<date>.zip. Attach this zip file to your service request.
- Deactivate debug mode: http(s)://FQDN:port/setdebugmode/off
Note: The generated logs might contain names of projects that you uploaded to Polyspace Access. A copy of settings.json is done where the passwords have been removed.
