How can I update or reactivate my Campus-Wide License?

The Campus-Wide License has been updated or renewed. How can I update or reactivate my Campus-Wide License?

Answer 1

[MathWorks Support Team]

If the Campus-Wide License you are using has been renewed, you will need to update your license file to continue using MATLAB. The license file update process depends on the license configuration you are using.

Campus and Individual Licenses:

1. Open MATLAB (If the license has already expired the activation client will launch and you can skip the next step)

2. In Windows, Navigate to Help Menu (Click down arrow button) and select Licensing 

    In Linux and Mac, Click on Resources, Navigate to Help Menu (Click down arrow button) and select Licensing 

3. Click on  Activate Software

4. Choose to Activate using Internet

5. Once reactivated you will need to restart MATLAB before the new license file is recognized

If the installation has already expired, you will be prompted to activate when attempting to launch MATLAB. As long as the activation finishes successfully it will roll over to the new license file once the old one expires. You might continue to see the expiration warning in MATLAB until the old file expires.

Concurrent License:

1. Contact your license administrator and ask them to update the license server with a new license file.

2. If you are the license administrator, refer to the article below:         

How do I update the license file on the license server?

[James Kirtley]

The issue here is that there are four different 'help' items, including on the very top line, the 'help' function itself, a 'sherlock holmes' type spy glass and the right one: a pulldown also on the command window. The naive user like me should be directed toward the right one of these, which fortunately works as suggested.

[Kate Derosier]

I am using Ubuntu and encountered an error follwing these instructions, but it was easy to fix.

After step 4, the activation tool told me that I needed to update my institutional information (or something like that), and gave me a "Click here" link to do that. Clicking on the link didn't work, and I got an error:

There was an unexpected exception: The BROWSE action is not supported on the current platform! See the log file (/tmp/aws_[USERNAME].log) for more details.

The log file was not helpful in telling me how to fix this, however, I found out that if I went to my university's Matlab Portal (the url should be something like mathworks.com/academia/tah-portal/[NAME OF YOUR UNIVERSITY].html, it is probably linked to from your university's software download page), I was able to re-associate my Mathworks acount and my university credentials. Then, I re-opened Matlab and the software activation tool worked without error.

[Larson Lovdal]

I had the same problem as James. Finally found the "Activate an Installation Online" directions in the typical Matlab documentation help that actually spells out how to do it. Here's the first section. The third bullet gives specific directions to the correct "help" item.

Step 1: Start the Activation Application

To start the activation application, use one of the following methods:

• Leave the Activate MATLAB check box selected on the Installation Complete dialog box at the end of installation.
• Start an installation of MATLAB that has not been activated.
• If you have MATLAB running, on the Home tab, in the Resources section, select Help >Licensing > Activate Software.
• Navigate to your MATLAB installation folder and open the activation application.Windows — Double-click the activate_matlab.exe file in matlabroot/bin/$ARCH folder, where matlabroot is your MATLAB installation folder, and $ARCH is a platform-specific subfolder, for example: matlabroot\bin\win64Linux and macOS — Execute the activate_matlab.sh script in the matlabroot/bin folder.
• macOS — Double-click the activation application icon in the MATLAB application package. To view the contents of the MATLAB application package, right-click (or Ctrl+click) the package and select Show Package Contents.