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unable to retrieve product

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Answered: Rashed Mohammed on 11 Mar 2021

trying to install R2020b using the licesne given to me by my university. entered the username and password(tab on standard installation), entered the distination, when pressing next after that it says "unable to retrieve products"
Disabled antivirus
Disabled firewall
no specific proxy used
created two new enviroment variables
tried download with installation and download without installation, still no fix
I am using VPN because it appears i am in a country(SUDAN) that cant download from i think

what should i do?

  1 Comment
Walter Roberson
Walter Roberson on 9 Mar 2021
Sudan is under various sanctions from the US State Department. I am not sure that Mathworks products are available in Sudan.

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Answers (1)

Rashed Mohammed
Rashed Mohammed on 11 Mar 2021
Hi Hamid,
Please contact the IT admin of your university if you are facing issues with installation of MathWorks products. Alternatively, you can also reach out to MathWorks support team to help you resolve the issue -


Find more on Introduction to Installation and Licensing in Help Center and File Exchange

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