does not finish activation, receive error message
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Have a HP stream, 32 GB SSD and 2GB RAM, dual core Intel Celeron N3050 1.6GHz processor, with an external 250GB SSD, Win 10 home Ver 1903, Matlab r2019b. I was able to download the installer, the main program and start activation. The activation stopped with an error message, (Apr 03, 2020 09:40:41) Error: The application encountered an unexpected error. More information can be found at C:\Users\Pamela\AppData\Local\Temp\mathworks_Pamela.log. The log file is quite large, so who can I send the log to so they can analyze the error. Thanks, Sean.
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Answers (1)
Urmila Rajpurohith
on 6 Apr 2020
The issue is likely related to old cached files in the MathWorks folder in Downloads. Removing this folder will allow the installation to continue.
The directory that you have to remove will look like:
C:\Users\[yourusername]\Downloads\MathWorks\
Delete the whole MathWorks directory.
Hope this helps!
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