Add-on Product Installer Error "Something Unexpected Occured"

100 views (last 30 days)
Yunus Emre ERYILMAZ
Yunus Emre ERYILMAZ on 29 Dec 2019
Commented: Agathe Jouneau on 7 Jun 2021
While I was installing add-ons (Image Processing Toolbox and Communication Toolbox), after some time
" Something Unexpected Occurred
To resolve this issue, contact Technical Support" shows up at the installer and cancels the installation. Why this happens and how I can solve it?

Answers (1)

Soham Chakraborty
Soham Chakraborty on 3 Jan 2020
HI,
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (instructions included): www.mathworks.com/support/bugreports/1507667
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:Where are the MATLAB installation log files located?
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file.
  11 Comments
Agathe Jouneau
Agathe Jouneau on 7 Jun 2021
@Bryan Thanks a lot! It also worked on Mac for me with the command:
sudo chown -R myusername /Applications/MATLAB_R2020b.app

Sign in to comment.

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!