I am always receiving this error while I am trying to install arduino hardware for simulink: "There was a problem installing the support package. To resolve this issue, contact Technical Support"
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MathWorks Maker Team on 16 May 2018
When I got the same error message with R2018a, I reopened MATLAB with administrator access and it fixed the issue. To open MATLAB with admin access, find your MATLAB icon and right click on it and select Run as Administrator.