Matlab Online stuck loading

Hello, I had been using Matlab Online for some time now without any problems. A few days ago, however, it stopped working. After I login to my MathWorks account, a box appears informing me that I already have an active Matlab session and asking if I want to log out and start a new one. After clicking OK, Matlab Online starts loading and gets stuck there. Using the top command on Linux reveals that the process keeps consuming memory: after a few minutes, the Web Content process was using about 30% of my computer's memory.

This happens in both Firefox and Chrome. I can access Matlab Drive with no problems.

What can I do? Thanks

[Hisham]

Hi Kalel:

I'm sorry to hear about your issues with MATLAB Online. May I ask if the issue still persists? Also, would you be available for a call to discuss this directly? I would like to learn more about what might have caused this issue to address it for future instances. If you are okay, can you let me know what day/time works best for you, and I will try to accommodate.

[Kalel Rossi]

The issue still remains. As I live in Brazil, a call might be difficult to make. I can give you my email, however. Thank you for your help.

[Hisham]

The aforementioned topic was addressed via our customer support and identified as a bug to be addressed. If others are experiencing the same issue, please contact tech support.

[Hector Mendoza]

I am also having the same problem.... Cannot access my mathworks account, after login I get the loading gif and after some time I get page unresponsive

[Robert Racz]

Hey Everyone,

I had been having the same issue. It came out of the blue, everything was working fine and then once the page just became extremely slow and then eventually unresponsive. After that I had been getting the active session error, when I clicked start new the page threw a javascript error and kept spinning. Clearing cache, removing resources didn't work. Then I tried it in a private session and went through the second time and is working ever since.

Hope this helps.

Rob