How can I disable the 'select a website' pop-up every time I open the MATLAB help documentation?

Recently, every time I open the help documentation while using MATLAB R2023b, a pop-up appears asking me to "select a website." I select my country (Simplified Chinese), and my browser automatically redirects to the Chinese MathWorks website, but the help documentation remains blank. If I choose any other country or region, the pop-up reappears immediately.

A few months ago, I didn’t encounter this issue with MATLAB. I tried uninstalling MATLAB R2023b and reinstalling R2024a, but the problem persists. I noticed that as far back as 2017, someone asked on the MathWorks community, “How to disable 'select your country' pop up on mathworks site?” However, this issue remains unresolved. Suggestions to fix it by setting browser cookies haven’t worked for me. My default Google Chrome settings already allow cookies, yet the "select a website" pop-up keeps appearing.

Lately, it seems many others have been experiencing this frustrating issue. Is there any effective way to disable this pop-up entirely?

[Anran Li]

Just like this.

Answer 1

[Star Strider]

I believe this has recently been resolved. See this Answer.

[Anran Li]

I have come across the post from the link you provided, but it suggests downloading the entire help documentation for all functions locally, which is highly storage-intensive. Is there a way to address this issue through MATLAB settings or browser configurations instead?

[Star Strider]

I am not sure. I generally keep the MATLAB online documentation up in Firefox, and use it.

I suggest that you Contact Support to see if they can provide any other alternatives. Include the URL of this thread in your message to them.

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[Anran Li]

I’ve tried setting Firefox as my default browser, but the annoying interface still pops up when I open a function’s documentation in MATLAB. The strange thing is that it used to work perfectly fine with no issues at all, and then this problem suddenly started. Anyway, thanks very much for your help. Even though it’s a small issue, it’s really been frustrating for me.

[Star Strider]

I completely understand. I just enter the name of the function in the documentation search area in Firefox, or copy-paste it.

Start with the Documentation page, and go from there. Entering the function name (or at least the first few letters of it) should produce a drop-down menu. Right-click on the entry that describes the function you are looking for (many have the same name) to open its documentation entry.

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[Michelle Hirsch]

@Anran Li and @Star Strider, are either of you still seeing this issue? We pushed out a fix on December 18th, so please let us know if it hasn't been addressed for you.

[Star Strider]

@Michelle Hirsch — I’ve not experienced the problem because I tend to use only the online documentation, since the documentation is not downloaded on installation. I have all the latest updates installed (currently Update 3), so II doubt if I’ll see the problem. For my part, I was intent on providing an appropriate solution with the lilnk I posted.