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matlab support package test connection error

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i want to connect a matlab with raspberrypi 4 model B so i installed MATLAB Support Package for Rasberry Pi Hardware(Version 23.2.0).
Unfortunately, in test connection, i had an error for verifying internet access failed.
So, i checked my raspberrypi, but no problem.(internet is connected by wifi)
um.. but, raspberrypi's ping test was wrong.
input : ping -c 5
output : 5 packets transmitted, 0 received, 100% packet loss, time 4075ms
Is it just because of this?
Angelo Yeo
Angelo Yeo on 6 Feb 2024
When you run the command below, what error do you get? Please provide the whole error message.
mypi = raspi
Prasanth Sunkara
Prasanth Sunkara on 14 Feb 2024
Edited: Prasanth Sunkara on 14 Feb 2024
Looks like your raspberry pi cannot connect to internet. Without internet connection the hardware setup app cannot install the required Linux debian packages.
You can use a browser on the raspberry pi and see if you can connect to internet by checking out popular websites. (Eg:

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Answers (1)

MathWorks MATLAB Hardware Team
The ping status suggests that the Raspberry Pi does not have an internet connection. Please open a browser on the Raspberry Pi to confirm that you can able to access internet.
Please feel free to contact us if you need any assistance,
MATLAB Hardware Team


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