TimeControl (ThingSpeak) stopped running

I have a TimeControl to trigger Matlab Analysis that fetches some external data to write to my ThingSpeak channels. It has been working just fine, until around May 6 2023 11:30AM UTC when it stopped working all of a sudden.

I could see in my Matlab Analysis that it Timed out. I fixed the issue in the Analysis. It ran just fine (manually). But when I set it up to be triggered from the TimeControl, it didn't work, even if I changed the frequency or made it a one-time thing. I even removed the TimeControl and made a new one but still nothing works. The Last Ran field remains empty even after the supposed trigger time.

Can someone please look into this issue? Thank you very much in advance.

[Perky Whale]

Same thing has happened to all my time controls, as of around 11:20 UTC. I'm surprised more people aren't raising this issue.

Time controls have just stopped running.

[N Nowag]

Same with me.

[Ahmed bin Ali]

Same with me

[Deniz B]

Same with me too.

I even deleted and recreated my time controls but still not working. Matlab analysis' work fine when manually triggered.

[Ser Gio]

same issue. Last TimeControl ran at May 6 2023 11:24 AM UTC. It´s configured to run each 20minutes.

Hope it can be fixed.

[Pablo Rodriguez]

Same problem here, last TimeControl at May 6 2023 11:26 AM UTC.

[Perky Whale]

Looks like it's up and running again as of about half an hour ago. 🤙

[Vince Nguyen]

Cool, thanks! Waiting for an official explanation for why this happened

Answer 1

[Christopher Stapels]

TimeControls are working fine as of May 8 12:45 UTC. If you continue to see missing TimeControls, please comment here.

[Ser Gio]

Thank you !!

[Vince Nguyen]

Do you know what happened and if it might happen again in the future? Thanks!

[Christopher Stapels]

Over more than 6 years of using ThingSpeak, this is the first time I have experienced a timeControl not running when planned. We have addressed the issue and expect TimeControls to continue to be as reliable as they have been in the past.

[Perky Whale]

So it turns out this hasn't been fully fixed, at least for me. I have a time control running a matlab analysis every 10 minutes, it often doesn't run up to 4 or 5 times in a row. There are no errors in the analysis, it's the time control just not running.

[Christopher Stapels]

Thanks for the update. Can you share what your analysis code does so we can verify that part? I will check the logs to see if there is any indication.

[Perky Whale]

It reads JSON data from a public weather station, parses some stuff and updates a thingspeak channel. Whenever the time control fails, I can run the analysis manually with no issues. The time control also shows the last time it ran, which can show 50 minutes ago despite it being a 10 minute frequency. The analysis never shows any error.

[Christopher Stapels]

Is there any other process that updates the same channel?

We arent seeing extra records of any failed TimeControls right now.

[Perky Whale]

This is what I'm seeing currently for the time control. There's nothing else updating the channel.

Recurrence Last Ran Run At

Every 10 minutes 2023-06-23 1:43 am 2023-06-23 2:12 am

[Christopher Stapels]

Could you comment out the weather API part and just have it write a static value to the channel for a few cycles? Just to see if it is more consistant.

You dont have fuzzy timing set on the TimeControl do you?

[Perky Whale]

I don't have the option for fuzzy timing for 10 minute intervals, only 15 and up I think.

I just successfully manually ran the matlab analysis 3 times in the couple of minutes before the time control was due to trigger, no problems with the code and it ran fine. The time control failed to run the analysis at 02:52 when it was due. It now says last ran 01:43, run at 03:02.

I could write static values to be sure but it does look like the time control just isn't running the analysis.

[Perky Whale]

I should add that I've previously deleted this time control and created another to do the same thing but it didn't fix it.

[Christopher Stapels]

Thats good that you tried a new timeControl and tested the code seperately. Can you try the static write only experiment when you get a chance?

[Perky Whale]

I changed the time zone from local (Wellington NZ) to UTC and it hasn't skipped a beat since. A bug in the timezone coding maybe? That would explain why there are no alerts for a time control failing to run if it's not being prompted to run. Just a guess :)

[Christopher Stapels]

Neat, thanks for the troubleshooting! Ill try out that time zone with my account and see.

[Vince Nguyen]

Hello, TimeControl stopped working again for me. The last time it ran for me was 2023-08-09 6:46 AM GMT. It was working just fine these days but stopped again all of a sudden.

[Christopher Stapels]

Thanks @Vince Nguyen. I see some missing TimeControls for my account as well. Ill report it to the appropriate authorities and post here if we get more news.

[Christopher Stapels]

Service went down last night, should be restarted within an hour.

[N Nowag]

Thanks Chris for the update.

[Christopher Stapels]

TimeControls running at 11:11 EST this morning

[Vince Nguyen]

It's working again now, thanks a lot for your help