Terms and Conditions of Sale

Terms and Conditions of Sale

General Terms and Conditions

Contact information for our offices that process transactions:

A complete list of our worldwide offices can be found here: Contact Us

A MathWorks Account is required to place an online order.

  • If you don’t have a MathWorks Account, you can create one now. You are responsible for providing true and accurate information and for updating your account information if it changes.
  • By providing us with a payment method, you represent that the payment information is accurate and you are authorized to use the payment method you provide, and you authorize us to charge you for products or services you purchase.
  • We will bill you at the time of purchase or shortly after purchase when your order has been processed.
  • Once we have processed your order, an email will be sent, and the product or services will be available.

Order Cost

Pricing applies to purchase and use in a specific region. If an item is subject to sales tax in the country, state or local jurisdiction to which the order is shipped, your total cost will reflect the price of your ordered items, and the combined taxes.

Sales Tax

Tax laws differ from country to country and state to state. In most parts of the world, MathWorks is legally required to charge you a transaction tax—such as sales tax, VAT, or GST—and makes every attempt to assess all applicable taxes during the purchasing process. If we do not charge a transaction tax, you may still be liable to pay the tax yourself. Individuals are not tax-exempt and therefore will be charged tax.

Privacy Policy

MathWorks is committed to protecting your privacy. This Privacy Policy describes what personal information we collect when you interact with MathWorks or use our products and services, how we use your personal information, and your rights and choices. This Privacy Policy also describes our compliance with data protection laws around the world. See the Privacy Policy for details.

Security Provisions

The MathWorks online store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. MathWorks uses a PCI-compliant third-party vendor to securely process your order.

Method of Delivery

  • You will receive a confirmation email that contains the download link and/or instructions for your purchase.
  • You can also access your product or licensed services from your MathWorks Account during your license term.
  • If you have any issues with the download process, contact Customer Support.

MathWorks Warranty

For product warranty information, consult the license terms for your specific product.

In addition to product specific warranties, some products or services come with rights and warranties under the law, such as statutory consumer protections for inaccurate descriptions, defective or damaged goods, or certain categories of digital content or services. All product warranties offered are in addition to these mandatory consumer law provisions, which vary by location.

Geographic Limitations

  • Products and services may not be available in all regions or for all devices. There are restrictions on the countries to which we can make products or services available.
  • You are responsible for compliance with any applicable export control laws and regulations.

License Terms

  • Your use of the products and services you purchase will also require your acceptance to additional license terms/terms of use.

Terms Subject to Change

  • These Terms and Conditions may be updated from time to time and are subject to change by MathWorks.

Return Policy

This return policy is in addition to any statutory rights, such as cancellation rights, that you may have. Requests for software returns must be made within 30 days of purchase. To request a return, contact Customer Support. Products purchased from sources other than MathWorks, such as a reseller or distributor, must be returned to the source from which they were purchased and are subject to that source’s return policies.