Common Scenarios During Bluetooth Setup

The following section lists some of the common scenarios that may be faced while connecting via the Bluetooth^® Low Energy dongle.

Step 1: After you successfully complete the Firmware update, the next screen prompts you to connect to Parrot^® Mambo Minidrone using the BLE dongle.

Step 2: Ensure that you are in a space that does not have any other Bluetooth devices. There might be issues in detecting the hardware when there are multiple Bluetooth Devices. Perform the steps listed in: CSR device is stalled and does not show any new device.

Step 3: Set Up a Bluetooth NAP Connection for Parrot Mambo using the steps listed in: Set Up a Bluetooth NAP Connection for Parrot Mambo.

Note

You need to identify the Parrot Mambo minidrone that appears in the list with the correct icon, . If a device with this icon does not appear after a few seconds, wait for the scan to be completed, and then click Search Again to scan for the Bluetooth-enabled devices again.

Another icon with the title Mambo_XXXXXX may appear in the scan result. DO NOT click this icon.

Troubleshoot Common Scenarios

CSR device is stalled and does not show any new device

Perform these steps to resolve the issue.

Click Stop to stop the current search.
In the Device Manager, click Disable device and then Enable device for the CSR Bluetooth Radio device and search for devices again.
While searching again, ensure that you are in the area which does not have any other Bluetooth devices.
If you observe the same issue (the ‘Search Again’ button does not appear instead of ‘Stop’) more than two times, restart the system to solve the problem.
Once connected, perform steps listed in Connect to Parrot Mambo Minidrone over Bluetooth to connect to the hardware.

The device keeps searching for Bluetooth devices with an option to Stop

If the dongle keeps searching for the hardware but does not finish the search, the CSR Bluetooth radio device will not connect correctly.

Perform these steps to resolve the issue.

In the Device Manager, click Disable device and then Enable device for the CSR Bluetooth Radio device and search for devices again.
While searching again, ensure that you are in the area which does not have any other Bluetooth devices.
If you observe the same issue (the ‘Search Again’ Button does not appear instead of ‘Stop’) thrice, restarting the system will solve the problem.
Once connected, follow steps listed in Connect a Parrot Minidrone to a Windows System Using CSR 4.0 Bluetooth Dongle and CSR Bluetooth Drivers to connect to the hardware.

No devices visible in the Add Bluetooth Devices prompt

This issue can occur if the Bluetooth dongle is incorrectly configured or has not correctly terminated from its last search.

Perform these steps to resolve the issue.

In the Device Manager, ‘Disable device’ and then ‘Enable device’ for the device and search for devices again.
Ensure that you are in a space that does not have any Bluetooth devices around.
Navigate to This PC > My Bluetooth devices > Add Device > All devices.
Once the Gamepad icon is seen with the ID of the drone (Mambo_xxxxxx), click to connect.

Minidrone visible but without the Gamepad icon

To connect to the drone, follow the steps listed in The device keeps searching for Bluetooth devices with an option to Stop.

Minidrone visible with Gamepad icon but the name is not proper

To resolve the issue, disable the device in Device Manager and then enable it again. For more information on disabling and enabling the device in Device Manager, see The device keeps searching for Bluetooth devices with an option to Stop.

NAP/PAN connection icon not visible in Bluetooth connection

Perform these steps to resolve the issue.

In the Device Manager, click Disable device and then Enable device for the CSR Bluetooth Radio device.
Right-click the Bluetooth device and select Service Refresh. The NAP/PAN connection icon should be visible.

Gamepad icon found but Bluetooth search does not complete

In this scenario, you will not be able to establish the NAP connection even if the hardware is listed in connected devices. To solve this, follow steps in No devices visible in the Add Bluetooth Devices prompt.