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Customer Success Specialist (German)
Job Summary
- Job: 34822-SOD
- Location: IE-Galway
- Department: Inside Sales
It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in Galway, Ireland.
MathWorks is establishing an EMEA Customer Success team, dedicated to helping our commercial customers experience the full value of MATLAB and Simulink.
We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.
As a Customer Success Representative, you will work directly with a portfolio of the World’s leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewals
Responsibilities
- Own and manage assigned tasks within the customer Onboarding Opportunity from customer Welcome Calls to confirm activation through Mid-Year Engagement hand off to the Renewals Sales Representatives.
- Engage with both Admins and Licensed End Users following the prioritisation matrix to ensure onboarding in the most productive way
- Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
- Work closely with the account team to integrate awareness activities with the more profound technical engagement activities driven by the MathWorks Technical Team
Minimum Qualifications
- A bachelor's degree is required.
Additional Qualifications
- German and English language - C2 proficiency level required
- Fluency in one of the following languages is highly desired: French, Spanish, Dutch, Swedish
- Customer-focused with excellent communication (written and verbal)
- Detail-oriented with a self-starting ability and strong organisational skills
- Effective problem solving, collaboration, and influencing skills
- Ability to work well both independently and within a team environment.
- Job: 34822-SOD
- Location: IE-Galway
- Department: Inside Sales
Related Content
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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